GROUP CLASSES
CANCELLATIONS and CHANGES
The Alliance Française d'Austin reserves the right to cancel courses, adjust curricula or change teachers at any time during the session. A minimum of four students is required to guarantee a class. If you are registered in a class that is canceled, you will be notified by telephone or email and given alternative options. If this quota is not met by the last day of registration prior to the session opening, if a class only has 3 students, the instruction time may be reduced depending on the length of the class. If a group class has 2 students or less, AFA may ask the students to join a different group at a similar level or offer a semi-private or private option. You will be given a full refund if you do not select the alternative.
WITHDRAWAL POLICY
The Alliance Française d’Austin is a 501(c)(3) non-profit organization committed to offering affordable courses. In view of our non-profit status, our commitment and courtesy to our students and teachers, the following withdrawal policies have been designed:
Withdrawal from courses must be received by email at admin@afaustin.org.
Withdrawal notices are required at least two business days prior to the first day of class, for a credit or refund less a $25 administrative fee.
No refund after the first class.
Credit may be requested, in writing, up to one day prior to the second class. You will be credited the full amount of the registration minus the cost of the first class plus a $25 administrative fee.
Credits must be used within one year of original registration.
Credits are not transferable.
MAKE-UP CLASSES
In case of a foreseeable absence, students can email their teacher and ask the missed class to be recorded to watch it on their own as a make-up session. Recordings must be watched within 14 days. If you miss a class, you may do a make-up if there is space in a class at the same level. Make-ups are to be done during the same session. Make-up classes require approval from the teacher and the school coordinator.
PRIVATE & SEMI-PRIVATE CLASSES
CLASS PACKAGES
Private classes are available for purchase online in packages of 5, 10, or 20 hours. Contact us at info@afaustin.org to purchase Semi-Private classes. Private classes are non-refundable, and all hours must be completed within a year of the date of initial purchase.
Private class students will receive courtesy reminders when one class remains in their current package. We request that additional hours be purchased at least 36 hours prior to the next scheduled class to allow time for processing.
CANCELLATION OF A CLASS
We know that vacations, illnesses, and work issues happen. If a student must cancel a class, we ask that the teacher is provided at least 24-hour notice prior to the agreed upon class time. That course is then added to the end of the student’s package or is rescheduled with the teacher for a make-up session.
If a student cancels with less than 24-hours notice or does not show up for the agreed upon class time, that class is deducted from the student’s package.
It is important to note that when you are assigned a time slot for a private or semi-private package, the instructor reserves that time for you. They schedule around your assigned time. While we know many like the flexibility of the private classes, we encourage rescheduling that class if possible that same week. Our instructors are reimbursed for the class hours that they teach. Frequent cancellations at the assigned time hinder their ability to schedule group or private classes, and impact their salary. If you are scheduled for a private or semi-private time that is no longer working for you, please discuss this with your instructor or the school coordinator. They are happy to work with you.
By registering for a class, students accept the above policies. Thank you very much for your understanding and for your patronage of our small non-profit learning institution.
PRIVACY POLICY
At Alliance Française d’Austin, we are sensitive to the privacy interests of our students, members and potential customers, and we believe that the protection of those interests is a serious responsibility. In acknowledgment of that responsibility, Alliance Française d’Austin has adopted the following Privacy Policy regarding information we acquire about consumers during the regular course of business:
Gathering of Information - We do not acquire any more information about consumers than is either required by law or is otherwise necessary to provide a high level of service efficiently and securely.
Our Employees and Your Privacy - We impress upon all of our employees the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
Security Measures - In addition to controlled employee access to consumers’ private information, we also employ technological safety measures consistent with legal requirements and the demands of customer service.
Disclosure of Information to Third Parties - We do not share information about individual consumers with third parties unless we are compelled to do so by a legally empowered governmental authority (such as the Internal Revenue Service), we have the express permission of the consumer, or it is necessary to process transactions in order to conduct our business and provide our services.
Email Communications - We send weekly news and updates to consumers who have provided their email address. We do not share email information with third parties for marketing purposes. Consumers may opt out of email communications by clicking the link to “Unsubscribe” located in the footer of weekly newsletters or by contacting us at info@afaustin.org with the subject line “Unsubscribe”.
SMS / Texting Communications - We will contact consumers via SMS or text message in response to inquiries initiated by the consumer. We may send additional weekly or monthly texts containing information about our programs. Message and data rates may apply. We do not share mobile phone information with third parties for marketing purposes. Consumers may opt out of SMS or texting communications by replying “STOP” at any time, or by contacting us at info@afaustin.org with the subject line “Stop Texts”. Consumers may request help by texting “HELP”.
Disclosure of Information to Our Business Partners - When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
If you have additional questions or concerns about this privacy policy, please contact us at info@afaustin.org