GROUP CLASSES
CANCELLATIONS and CHANGES
The Alliance Française d'Austin reserves the right to cancel courses, adjust curriculum or change teachers at any time during the session. A minimum of four enrollments are required to open a class. If you are registered in a class that is canceled, you will be notified by telephone or email and given alternative options. If this quota is not met by the last day of registration prior to the session opening, if a class only has 3 students, the instruction time may be reduced depending on the length of the class. If a group class has 2 students or less, AFA may ask the students to join a different group at a similar level or offer a semi-private or private option. You will be given a full refund if you do not select the alternative.
WITHDRAWAL POLICY
The Alliance Française d’Austin is a 501(c)(3) non-profit organization committed to offering affordable courses. In view of our non-profit status, our commitment and courtesy to our students and teachers, the following withdrawal policies have been designed:
Withdrawal from courses must be received by email at admin@afaustin.org.
Withdrawal notices are required at least two business days prior to the first day of class, for a credit or refund less a $25 administrative fee.
No refund after the first class.
Credit may be requested, in writing, up to one day prior to the second class. You will be credited the full amount of the registration minus the cost of the first class plus a $25 administrative fee.
Credits must be used within one year of original registration.
Credits are not transferable.
MAKE-UP CLASSES
In case of a foreseeable absence, students can email their teacher and ask the missed class to be recorded to watch it on their own as a make-up session. Recordings must be watched within 14 days. If you miss a class, you may do a make-up if there is space in a class at the same level. Make-ups are to be done during the same session. Make-up classes require approval from the teacher and the school coordinator.
PRIVATE & SEMI-PRIVATE CLASSES
CLASS PACKAGES
Classes are purchased online in packages of 5, 10, or 20 hours. Students are provided additional discounts for the 20-hour packages. Private class hours are not refundable and must be used within a year of the date of initial purchase.
Our private students are sent courtesy reminders when they are down to one class left in their current package. We request that additional hours be purchased at least 36 hours prior to the intended course they are renewing to allow administrative and instructor time to renew the links.
CANCELLATION OF A CLASS
We know that vacations, illnesses, and work issues happen. If a student must cancel a class, we ask that the teacher is provided at least 24-hour notice prior to the agreed upon class time. That course is then added to the end of the student’s package or is rescheduled with the teacher for a make-up session.
If a student cancels with less than 24-hours notice or does not show up for the agreed upon class time, that class is deducted from the student’s package.
It is important to note that when you are assigned a time slot for a private or semi-private package, the instructor reserves that time for you. They schedule around your assigned time. While we know many like the flexibility of the private classes, we encourage rescheduling that class if possible that same week. Our instructors are reimbursed for the class hours that they teach. Frequent cancellations at the assigned time hinder their ability to schedule group or private classes, and impact their salary. If you are scheduled for a private or semi-private time that is no longer working for you, please discuss this with your instructor or the school coordinator. They are happy to work with you.
By registering for a class, students accept the above policies. Thank you very much for your understanding and for your patronage of our small non-profit learning institution.